Released on: January 9, 2008, 10:23 am

Press Release Author: urumi lee

Industry: Consumer Services

Press Release Summary: The capability of Global Response is through OC3 Smart ring
connected and efficiently becomes a node on BellSouth local fiber loop. If one fiber
pair is cut the opposite pair maintains to carry all the traffic.

Press Release Body: Margate, Florida USA January 9, 2008. The capability of Global
Response is through OC3 Smart ring connected and efficiently becomes a node on
BellSouth local fiber loop. If one fiber pair is cut the opposite pair maintains to
carry all the traffic. Presently Global Response has DS3 terms for incoming and
outgoing telecommunications, 1 DS3 terms for data communications, the third DS3
terms is for channel zed T-1s. Global response also has 15 separate T-1s because we
have tough clients including Paetec, MCI, Qwest, AT&T, Sprint etc. Global response
is a member of the Telephone Service Priority List retain by the U.S. Department of
Homeland Security. In behalf of this Global response offers Web based reporting,
call recording, VOIP, projecting dialing, Computer Telephony Integration (CTI),
custom on hold messaging and more. 24x7x365 usage with redundancy and failover built
throughout is designed Global response technology infrastructure and
telecommunication backbone. Our telecommunications stand is in top of the line
Nortel meridian TM option 81C switch with the latest convention Call Center
Management with Skills based routing technology.
Telecommunications holds Palettech Computer telephony Integration, Terminal
Emulation, Conference calling, Dialogic Predictive Dialing, Voice broadcasting,
Prosodie Interactive Voice Response(IVR), Nortel Symposium, Nortel Meridian Option
81 ACD switch. In terms of Network Operations in every seat receives maximum support
and monitoring because Citrix access infrastructure enables business critical
applications that can managed from a single control. For Data processing we use MS
SQL server. Onsite all NOC systems have multiple redundancies and mission critical
applications.DS3 and T-1 lines provide outgoing & incoming telecom & datacom,
supporting a wide variety of carriers preferred by our clients.OC3 smartring makes
us a node on the BellSouth local fiber loop. Offsite - archived data mirroring.
Back-up sites-in Michigan and Palm Beach. In terms of Customer Relationship
Management Global response offers an advanced CRM technology, make real time changes
to CRM campaign and provide real time reporting, it minimize time consuming & costs.
So our investment can save you millions. In terms of order management it offers real
time inventory, backordering and many more features that surrounded by a group that
includes the premier catalogs of the world. In Reporting we ensure that your
decision making is based on current & accurate reports, our program is available to
you in various formats include Web Based, FTP site, email & fax distribution. Use
also Web based chat a new way to endorse & interact with clients. In Workforce
Management to build & regulate CSR schedules Global Response uses Blue Pumpkin
Workforce Management


Web Site: http://www.globalresponse.com

Contact Details: 800-537-8000
Fax: 954-968-9862
Email: cscsales@globalresponse.com
Corporate Headquarters:
777 S. State Road Seven
Margate, FL 33068